Payment Methods

Secure and Flexible Payment

1. Introduction

At Vesna Hotel Nha Trang, we offer a variety of payment methods to provide convenience, flexibility, and security for guests when booking rooms and using our services.

This policy helps you understand the accepted payment methods, payment procedures, and related conditions.

2. Accepted Payment Methods

2.1. Cash Payment

Guests may pay directly in cash at the hotel when:

  • Checking in.
  • Using additional services during their stay.

Applicable for both domestic and international guests (subject to current currency regulations).

2.2. Card Payment

We accept:

  • Credit Cards.
  • Debit Cards.

Supported brands may include Visa, MasterCard, and JCB (depending on the hotel’s payment system).

Please note:

  • Cardholders may be required to present the physical card and valid identification.
  • Signature or PIN verification may apply.

2.3. Bank Transfer

Guests may make payment via bank transfer using the following details:

  • Account Name: NHA TRANG CREATIVE JOINT STOCK COMPANY.
  • Account Number: 110630421111
  • Bank: Vietinbank.
  • Branch: HOI AN – HEAD OFFICE
  • Transfer Content: Guest Name + Booking Code.

Please note:

  • Payment is only confirmed once funds are received.
  • Guests may be asked to provide proof of transfer if necessary.

2.4. Online Payment

Guests booking through the website may complete payment online via:

  • Integrated payment gateways.
  • E-wallets (if supported).

Our payment system is secured with industry-standard protection to ensure all transaction information is encrypted and protected.

2.5. Payment via Third-Party Partners

For bookings made through third-party platforms (OTAs or travel agencies), payment methods and conditions will follow the policies of those partners.

3. Payment Timing

Depending on the booking type and promotional offer, payment may be required:

  • Immediately upon booking (prepaid).
  • Partially as a deposit to secure the reservation.
  • Upon check-in at the hotel.

Detailed payment conditions will be clearly displayed during the booking process.

4. Deposit Policy

Deposits may be required in certain cases, including:

  • Peak season bookings.
  • Group or corporate reservations.
  • Special promotional packages.

The deposit amount will be deducted from the final payment total.

5. Refund Policy

Refunds are subject to:

  • The cancellation policy of the selected rate plan.
  • Processing times of banks or payment gateways.

Estimated refund processing times:

  • Card payments: 7–14 business days.
  • Bank transfers: 3–7 business days.

6. Payment Security

We are committed to:

  • Not storing sensitive card information.
  • Using encrypted transaction technology.
  • Complying with payment security standards.

All transactions are monitored to minimize fraud and security risks.

7. Payment Issue Resolution

In case of payment issues such as:

  • Failed transactions.
  • Funds deducted but payment not confirmed.
  • Incorrect transfer information.

Please contact us immediately for prompt assistance.

8. Amendments and Changes

Vesna Hotel Nha Trang reserves the right to:

  • Change accepted payment methods.
  • Update this policy when necessary.
  • Refuse invalid or suspicious transactions.

Any updates will be published on our website.

9. Contact Information

If you need assistance regarding payment matters, please contact:

Vesna Hotel Nha Trang.

Email: [email protected].

Hotline: +84 (0) 2583 88 5858.

Address: 100 Tran Phu Street, Nha Trang Ward, Khanh Hoa Province, Vietnam.

10. Our Commitment

We continuously strive to provide a payment system that is:

  • Fast.
  • Secure.
  • Transparent.
  • Convenient for all guests.

Vesna Hotel Nha Trang offers a flexible payment system designed to meet the diverse needs of both domestic and international guests. From cash and bank card payments to bank transfers and online payment solutions, every method is optimized to enhance user convenience. Guests can easily choose their preferred payment option when booking online or using hotel services. Our payment system is integrated with modern security technologies to protect personal information and ensure safe transactions.

In addition, the payment policy at Vesna Hotel Nha Trang is structured with transparency and clarity regarding payment timing, deposit requirements, and refund procedures. This helps guests better manage their travel budgets and stay plans. We continuously improve our payment system to maximize convenience while complying with current security standards and legal regulations.

With professionalism and reliability, Vesna Hotel Nha Trang is committed to delivering a secure, fast, and trustworthy payment experience for every guest.